๐ŸŒŸ Ever wonder why your support team sometimes gets confused by your requests?

In this episode, Charly Leetham shares insights into the disconnect between users and support teams. ๐ŸŒŸ Learn how to bridge the gap by providing clear, detailed explanations of what you were doing, the steps you took, and the outcome you expected. ๐ŸŒŸ Pro tips include using screenshots and screen capture videos to demonstrate your issue effectively. And when miscommunications happen, rememberโ€”sometimes, laughter is the best solution! ๐ŸŒŸ


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About the Author Charly Dwyer

Charly has more than 30 years experience in the IT industry ranging from hands-on technical, to high-level business management, Charly has installed and configured computing equipment and has managed business contracts in excess of $25 million dollars.

As a result, Charly identifies the best way to integrate solutions and technologies for the most cost effective way to achieve a businesses outcome.

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