🌟 Ever wonder why your support team sometimes gets confused by your requests?

In this episode, Charly Leetham shares insights into the disconnect between users and support teams. 🌟 Learn how to bridge the gap by providing clear, detailed explanations of what you were doing, the steps you took, and the outcome you expected. 🌟 Pro tips include using screenshots and screen capture videos to demonstrate your issue effectively. And when miscommunications happen, remember—sometimes, laughter is the best solution! 🌟


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About the Author Charly Leetham

Charly Leetham has been in technology for over 40 years - from earning her amateur radio license at 13 to founding and running Ask Charly Leetham, a digital services business serving small businesses worldwide. After losing $1 million in a franchise failure, she rebuilt from scratch and has kept her business running for nearly two decades through skill, systems, and relentless practicality.

She hosts the podcast Rise and Shine - Your Business Tech Boost with Charly Leetham and speaks about what it actually takes to build businesses that work and last - not just look good on paper.

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