This is to certify that this website is owned and run by The Leetham Trust
ABN: 57 339 100 878.

Prices

All prices specified are in Australian Dollars (AUD).

Privacy Policy

Introduction

Ask Charly Leetham regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Ask Charly Leetham users, and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact the Privacy Officer
on support (@) askcharlyleetham.com (remove spaces).

Collection of Information

In order to use the Ask Charly Leetham website, we may require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email. Any information collected by Ask Charly Leetham is collected via correspondence from you or your company. This may be via the telephone, Email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Ask Charly Leetham customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at tickets (@) askcharlyleetham.com (remove spaces).

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at
support (@) askcharlyleetham.com (remove spaces).

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Communications

Ask Charly Leetham uses personally identifiable information for essential communications, such as Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional Emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at support(@) askcharlyleetham.com (remove spaces). You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

Third Parties

Ask Charly Leetham may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Ask Charly Leetham does not share any information with third parties for any unknown or unrelated uses.

Legal

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links

Links on the Ask Charly Leetham site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of askcharlyleetham.com.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by Email, or by means of a notice on our homepage.

Security Policy

Ask Charly Leetham uses the Stripe Payment Gateway or Paypal for its online credit card transactions. Both Stripe and Paypal process online credit card transactions around the world and provide a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using either payment processor are secured payments.

• Payments are fully automated with an immediate response.
• Your complete credit card number cannot be viewed by Ask Charly Leetham or any outside party.
• All transactions are performed a SSL Certificate.

For more information about Stripe and online credit card payments, please visit www.stripe.com. For Paypal, please visit www.paypal.com.

Delivery Policy

Physical Products

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 5 working days; however if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at support (@) askcharlyleetham.com (remove spaces).

Digital Delivery

After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via email within 4 working days. If you wish to query a delivery please contact us at support (@) askcharlyleetham.com (remove spaces).

Cancellation, Refund  & Returns Policy

Cancellations

All sales are final at time of purchase – orders may not be cancelled.

Appointments for consultations or over the phone support (whether offered free, at our standard hourly rates or at a contract rate) cancelled within 24 hours of the appointment will incur a $88.00 cancellation fee.  This fee is payable within 7 days of receiving our invoice and applies to ‘no shows’ as well.

Refunds  & Returns – Physical Product

If a physical item you’ve purchased is not significantly as described on our website or contains a fault that is not obvious (or described) at the time of of purchase, you can return it for a full refund, exchange, repair, or credit.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken. All products must be returned in their original condition.

Should your purchase arrive in a damaged condition, you will need to note the condition of the package received and retain all packaging.  The purchaser will be required to lodge a complaint with Australia Post or their local postage authority.

Lost Packages

We take no responsibility for items lost in the post. Insurance is available for items posted within Australia, POA.

Requesting a Refund or Exchange

Returns and exchanges may be made by mail.

Please contact us via email or call us on +61.251122335, if you wish to return a product you have purchased.

Returning by mail

Within Australia: Returned items must be sent via Express or Registered mail.  Registered mail ensures that your return allows you to track your parcel with Austalia Post. Please Note: We cannot accept CODs.

Outside Australia: Ship goods prepaid, by mail.

Postage Costs

The purchaser is responsible for the cost of shipping.

If you are requesting an exchange, please remember to include sufficient payment for the return postage. Where applicable, please contact your local customs office for information about any taxes or duties that may be assessed on a return shipment.

Digital Products

Unless specifically mentioned on the products detail page, we do not offer a refund on digitally delivered products.