🌟 Ever wonder why your support team sometimes gets confused by your requests?

In this episode, Charly Leetham shares insights into the disconnect between users and support teams. 🌟 Learn how to bridge the gap by providing clear, detailed explanations of what you were doing, the steps you took, and the outcome you expected. 🌟 Pro tips include using screenshots and screen capture videos to demonstrate your issue effectively. And when miscommunications happen, remember—sometimes, laughter is the best solution! 🌟


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About the Author Charly Dwyer

Charly has more than 30 years experience in the IT industry ranging from hands-on technical, to high-level business management, Charly has installed and configured computing equipment and has managed business contracts in excess of $25 million dollars.

As a result, Charly identifies the best way to integrate solutions and technologies for the most cost effective way to achieve a businesses outcome.

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