Are You Saving Your Contact Form Submissions? (2026/735)|Online Business Manager and WordPress Expert

When someone fills in a contact form on your site, you rely on an email notification to tell you about it. That notification relies on a lot of things going right, and all it takes is one to go wrong for you to never see the submission. In this Mindset Monday episode, Charly makes the case for saving your form submissions into your database instead of trusting the email, and what that means for your records and your privacy.

In this episode, Charly covers:

⚡ Why saving entries into your database means a lost email doesn't mean a lost contact
⭐ How a saved record protects your reputation if a legal question comes up
❗ The privacy responsibilities of storing personal information under the Privacy Act
✨ Why you should only collect the data you actually need

Have a listen, then let Charly know what you think. Is it overkill, or does it sound reasonable to you?


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About the Author Charly Leetham

Charly Leetham has been in technology for over 40 years - from earning her amateur radio license at 13 to founding and running Ask Charly Leetham, a digital services business serving small businesses worldwide. After losing $1 million in a franchise failure, she rebuilt from scratch and has kept her business running for nearly two decades through skill, systems, and relentless practicality.

She hosts the podcast Rise and Shine - Your Business Tech Boost with Charly Leetham and speaks about what it actually takes to build businesses that work and last - not just look good on paper.

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