In another life, when undertaking some Customer Service training, one of Charly's work colleagues said they wanted to "delight the customer". That stuck with her all these years.

In todays episode, "The Art of Customer Delight," Charly explores strategies for exceeding customer expectations and creating memorable experiences. Learn how personalization, attention to detail, and proactive service can foster loyalty and build a positive reputation.

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About the Author Charly Dwyer

Charly has more than 30 years experience in the IT industry ranging from hands-on technical, to high-level business management, Charly has installed and configured computing equipment and has managed business contracts in excess of $25 million dollars.

As a result, Charly identifies the best way to integrate solutions and technologies for the most cost effective way to achieve a businesses outcome.

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