podcast-700

Tech Support Service

From: $220.00 / month

Monthly support service to allow you peace of mind in the management and maintenance of your website.  Please see the “Description” section below for full details…

1)    Priority Response to your requests

2)    10 Support Credits per month (valued at $435.00 per month)

3)    Access to my extensive Video Training Library (valued at $47 per month), including :

4)    Discounts on our other training and support programs, including our existing programs that include:

5)    Access to 1:1 mentoring and coaching at our VIP Client rate

and Early Access to new training programs that we release.

Clear selection

SKU: acl-service Categories: ,

Product Description

This service comprises:

1)    Priority Response to your requests

a)    One of our helpdesk staff will be in touch within 1 working day to advise when the work can be scheduled.

b)    Work will be scheduled as soon as practical, with work requests from clients on monthly service agreements taking precedence over other work

c)    Should you require a specific date / time for the work, please provide notice of that requirement as early as possible.

2)    10 Support Credits per month (valued at $435.00 per month)

a)    To be used on any service – see the “Types of Credit Usage” table below for an indication of what a credit is “worth” in terms of the support activities that can be ‘purchased’ with credits

3)    Access to my extensive Video Training Library (valued at $47 per month), including :

a)    Easy to follow ‘How To’ Videos for WordPress (and other great applications)

b)    How To add video to your site

c)    Using Amazon S3 to store your content

d)    Backing up your WordPress Website

e)    and many more

f)     AND We add to this library regularly – access to new additions is included in your monthly service agreement, at no extra cost

4)    Discounts on our other training and support programs, including our existing programs that include:

a)    WP Affiliate Training

b)    Mailchimp Training

c)    Wishlist Member Training

d)    Using WP E Commerce

e)    Woo Commerce

f)     Gravity Forms
and Early Access to new training programs that we release.

5)    Access to 1:1 mentoring and coaching at our VIP Client rate

Types of Credit USAGE

There are different types of support requests and not all of them are equal. We’ve taken a large cross section of the types of requests we receive and averaged them out to a standard number of credits per request type. When you make your requests, you’ll know how many credits you’re using.  If a task you have is not listed, ask us before we begin and we’ll let you know how many credits it will cost, and make sure it gets listed for future reference.

Activity

Credits Used

Phone support for 20 minutes or less 1 Credit
Adhoc problem investigation and reporting for 20 minutes or less 1 Credit
Other work not listed below for 20 minutes or less 1 Credit
WordPress and plugin updates – within 2 release versions, includes plugins, themes, theme frameworks and WordPress Versions to ensure that sites are maintained at a secure release level 2 Credits per site
Send Email Campaign

  • Using clients existing email template
  • Content provided by client in Word or Text format
  • Up to 2 revisions of content
2 Credits
Simple page edit

  • HTML or WordPress
  • Page exists and the editing is simple formatting changes or wording changes
  • All logins work first time
2 Credits per page
Creation of a Squeeze Page / Thank You Page / Download Page

  • Content provided by client in Word or Text format
  • 1 review of content after it is added
  • List and form already exists in the clients Email Marketing system
  • 1 Follow Up Email added to the EMail Marketing System list
2 Credits per page
Create up to 5 Email accounts in Cpanel or Google Apps.
(we may support other systems as well – please confirm credit cost for other systems as it may vary from this)
2 Credits per 5 accounts
WordPress Plugin Review
to identify and appropriate plugins for your website to enhance your clients experience or site performance.Client to provide specification of the functionality that they would like the plugin to provide or enhance.This can be a regular service or in answer to a specific need you have.
2 Credits per plugin
Google Apps Setup 3 Credits
Newsletter Email Template Creation

  • Client provides basic layout look description and all graphics required
  • Code to HTML and test in major email readers (GMail, Yahoo, MSN, Thunderbird and Outlook)
  • Add template to client’s autoresponder list
  • Does not including hosting of graphics and images
3 Credits
Creation of List and Associated Forms in Email Marketing System 3 Credits
WordPress Upgraded – more than 2 version releases, includes plugins, themes, theme frameworks and WordPress Versions 4 Credits per site
Creation of an information page on your website (i.e About Us, General information type pages)

  • Copy provided by client in Word or Text format
  • Includes formatting and layout of content to the new page
  • 1 review of content after it is added
4 Credits per page

Terms

  1. Credits are valid for 2 months. This means that your monthly credits will expire after 2 months if not used – you can use more than your allocated support credits in a month, providing you have a ‘credit balance’ (i.e. unused credits rolled over from the previous month).
  2. Additional support credits can be purchased for $43.00 per credit, and will be billed to the client at the end of the monthly period or you can prepurchase an additional support block for any given period of time.
  3. This is a 12 month contract. Should the service be cancelled prior to the 12 month period, the client will need to pay out the balance of the contract based on the cancellation date.
  4. Support & work will be conducted between 9am and 5pm Australian Eastern Time, Monday to Friday (excluding gazetted and local public holidays)
  5. Work required outside of normal support hours will be “billed” at 1.3 times the published rate.
  6. Work will be scheduled as soon as practical, with work requests from clients on monthly service agreements taking precedence over other work
  7. Should you require a specific date / time for the work, please provide notice of that requirement as early as possible.
  8. A credit card autobill or recurring paypal transaction must be in place
  9. We reserve the right to adjust the “Types of Credit Usage” table at any time.
  10. Credits are not usuable for Website Design and Development; or Custom Code development.  A quote will be provided for this work.
  11. All fees are quoted inc GST for Australian customers.

Additional Information

Payment Cycle

Monthly, Annual

Number of Credits

10, 20, 30, 40

Reviews

There are no reviews yet.

Be the first to review “Tech Support Service”

Your email address will not be published. Required fields are marked *